privacy policy
First Site Solutions cares about your privacy and the use of your personal information online. We are committed to maintaining robust protections for our users. This privacy policy explains the privacy practices executed at firstsitesolutions.com (we refer to as ‘Website’), and for our services accessed via the Website (we refer to as ‘Services’). Please read the entire policy to make sure you fully understand our privacy practices.
1. Acceptance of the Privacy Policy
By using Website and the Services, you accept that First Site Solutions will collect and process your personal information. By accepting our Terms of Use, you acknowledge that you have read and understood this policy including how and why we use your information. If you don’t want us to collect or use your personal information in the ways described in this policy, you shouldn’t use the Website or the Services. First Site Solutions is not responsible for the material, the privacy policies, or the practices of any of our members, third-party websites, or third-party apps.
2. Information We Collect or Receive From You
In the course of delivering our Services, we collect your personal information in a few different ways.
Registration for shopping, selling, and getting information at a certain level on Website: Your name and email address. Additional information will be required depending on which services you choose to use. It includes your shop name, billing information, payment source, telephone number and address.
We may contact individual store owners confidentially to require more information about their shops or items listed through the Services, or to ensure compliance with our rules and applicable law. In order to use certain products or services on First Site Solutions, you may be required to complete an application; information that you submit through the application processes will not be displayed publicly and will only be used internally by First Site Solutions, unless otherwise specified.
Account Setup for Help Desk: Your name, company name, email address, telephone number, and address.
Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings.
The name associated with your account is publicly displayed and connected to your First Site Solutions activity. People may see the date you joined; your profile information; ratings, reviews and related photos for items you purchased or sold; items you listed for sale; your shop pages and policies; your favourites, followers, and those you follow; sold item listings and the number of items sold; comments you post in our community; and information you shared via social networks.
Guest Checkout, Subscription for Newsletter: Your name, email address, or IP address.
Contact Form: Your name, your company name, email address.
Automated Data: When you visit the Website or use our Services, we automatically receive and record information from your browser or your mobile device, like your IP address, unique device identifier, device specific information, cookies and data about your visit. The information is collected automatically and stored in log files.
Location Information: Include your IP address, browser information (including referrers), device information. You may choose to share your geo-location details with First Site Solutions in order to use functions when you sell on First Site Solutions. We may obtain location information you provide in your profile or your IP address.
3. Uses Your Personal Information
We collect the information above for various purposes as below:
A. Allow us to operate and provide the Services.
B. Provide certain features and customize our Services better.
C. Buying and selling. We facilitate the sharing of information between the two members involved in the transaction in order to make a sale or purchase on the Website. As part of the buying and selling process, we need to do this in order to perform our obligations under our Terms of Use. We expect you to respect the privacy of the member whose information you have received. You have a limited license to use the information only for First Site Solutions communications or transactions. First Site Solutions has not granted a license to you to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any member to your email or physical mailing list or otherwise use or store any member’s personal information.
D. Answer your questions, or provide you with information that you solicit from us.
E. Prevent fraud and keep the Services safe and secure.
F. Analyse and understand how the Services work for members and users to ensure the Website functionality, improve our Services, provide advertising and a more personalised experience for members and users.
G. Connect with our users, and use the information obtained to facilitate action authorised by the members or the non-members.
H. Send you periodic emails, administer campaigns, promotions or surveys.
I. Keep the Services safe and secure. We may use or share your information for safety and security purposes, because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, fraud, intellectual property infringement, harassment, crime, and security risks of all kind.
J. We may use your information for the public interest or for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. We may retain, or release your personal information in response to lawful requests by public authorities, to exercise our legal rights or defend against legal claims, to comply with a subpoena, court order, legal process, or other legal requirement, or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of our Terms of Use.
4. Messages from First Site Solutions
On occasion, First Site Solutions may contact you by telephone or by email to provide customer support or for transaction-related purposes with your consent.
Some messages from us are service-related and necessary for members and non-members. You agree that First Site Solutions can send you emails or messages related to transactions, your account, security, or changes of our products, services or features. You may update your contact preferences in your account settings.
With your consent, we may send you messages with information about our products, services, and features that you may find of interest. You can unsubscribe or withdraw your consent at any time through the opt-out link included in messages. Members may also control some marketing emails or messages by changing their account settings.
5. Cookies and Related Technologies
Cookies are small files with small amount of data that a website or its service provider transfers to your computer through your web browser (if you allow). Cookies enable the Website to recognize your browser, capture and remember certain information.
The website uses cookies and similar technologies to track certain aspects of people who visit us. Cookies are used to provide us with information on how visitors move about the Website, store your cart content, help us to understand and remember users preferences, and save for future visits. You may block most cookies by changing your browser settings as well as responding to the cookie consent notice that appears when you visit this Website. You may not be able to use some features of the Website if you do not accept certain cookies. To learn more about the technologies we use, please visit our Cookies Policy.
6. Legal Bases for Collecting and Processing Personal Information
Websites must have a legal basis for receiving information from individuals. We rely on the following legal bases for each of the ways we collect and use your information.
• Your consent where consent forms the basis. You can withdraw your consent at any time through the opt-out link included in messages, or adjusting your account settings if you are a member of First Site Solutions.
• A part of a legal contractual transaction that is necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you.
• Comply with a legal obligation, a court order, or exercise or defend legal claims.
• You have expressly make the information public.
• For the purposes of our or a third party’s legitimate interests.
• Necessary in the public interests, and protect your vital interests.
7. Community
First Site Solutions is both a marketplace and a community. We offer the features that allow our members to connect and communicate in public or semi-public on our Forum. If you choose to use these features, You are responsible for the personal information that you choose to post and share in the community through our Services. You need to use common sense and good judgment when posting and sharing your personal information in these community spaces. Be aware that any personal information that you post in the community can be read, collected, or used by others. You may receive unsolicited messages sent by the people using the information you submit in the community.
Other members may follow your public activity on the Website by receiving updates. You may choose to make certain activities private through your account settings, or block a member who has begun following your activity, if you do not wish to share your updates with this member.
First Site Solutions may engage certain third parties to assist in providing community services to you and, in the context of that relationship, we need to share some of your information with such third parties in order to provide the services. Generally, we do not remove content from the community spaces, and your posts may remain public even after your account is closed, although your name will no longer be displayed alongside the post.
8. Affiliated Business and Third Parties
First Site Solutions is affiliated with a variety of businesses and works with them for a variety of purposes. These businesses may sell items or services to you through the Services or, with your consent, offer promotions to you. We may also sell products or provide services jointly with affiliated businesses. To facilitate your transaction, we may need to share your information related to the transaction with the affiliated business that assists in facilitating your transaction. This forms part of the Services we provide in accordance with our Terms of Use. We rely on consent, which you can withdraw at any time, to send marketing messages and third-party sharing advertisement.
Our Website links to other sites, please be aware that when you access third party websites or services, they have separate and independent terms and privacy policies. We therefore have no responsibility or liability for the content, activities, privacy, or security practices of these linked websites. We encourage you to read the terms and privacy policies of the third party websites before proceeding to use them.
9. Security
We implement security methods designed to protect your personal information from unauthorized access. Your account information is protected by your account password, so it is very important for you to choose password cautiously and keep your password and computer safe and secure. We strongly advise you to take steps to keep your personal information safe, such as not disclosing your password, change your password periodically, signing out of your account after each use of the Services, etc.. If you have any questions about the security of your personal information, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
First Site Solutions further protect your personal information from security breach by using certain technologies including firewalls, encryption, full-site secure socket layer (SSL). During a transaction, all supplied credit information is transmitted via SSL technology and then encrypted into our Payment gateway providers database system, which is only accessible by those authorized with special access rights, and required to keep confidential. Your private information, like credit cards, social security numbers, financials, etc., will not be stored on our servers after a transaction.
However, no technology can guaranteed 100% secure over the internet. Therefore, by using our Website or Services, you acknowledge that you are aware of the risk and agree to assume it.
10. Your rights
You have the right at any time to access, manage, change, limit, or erase your personal information via your account settings or by contacting us. Wherever we have asked for your consent to collect or process your personal information, you have the right to withdraw that consent. In certain cases, where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. Where we use your information for direct marketing or promotion purposes, you can always opt out by using the unsubscribe link in the messages or changing your account settings.
You can choose to close your account through your account settings and then emailing This email address is being protected from spambots. You need JavaScript enabled to view it. to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated after being deleted.
11. Data Retention
First Site Solutions will keep your information only as long as your account is active, or as long as is necessary for the purposes that set out in this policy. You may choose to close your account if you no longer want us to use your information to provide the Services to you. Please note that closing your account may not free up your username, email address, or shop name for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally kept for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
We will also retain and use your information to the extent necessary to comply with our legal obligations, enforce our agreements, resolve disputes, and as otherwise described in this policy. Our sellers may also be required to keep and use your information in order to comply with their legal obligations.
12. Your Responsibilities
If you are selling by using our Services, you may receive and process certain personal information, like buyer name, email address, and shipping address, etc.. Under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. As a seller, you may receive or process the information that may only be used for First Site Solution-related communications or for First Site Solution-facilitated transactions. Without the buy’s consent and subject to other applicable laws and First Site Solutions policies, you may not use this information for unsolicited commercial messages or unauthorised transactions. You may not add any First Site Solutions member to your mailing list (email or physical mailing), use user’s identity for marketing, obtain or retain any payment information.
You are responsible for protecting users’ personal information you receive or process and complying with all relevant legal requirements when you use the Services. It includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be compatible with this policy and our Terms of Use, and accessible to First Site Solutions users you interact with. If you disclose personal information without the buyer’s consent, you are responsible for that unauthorised disclosure.
13. Do We Disclose or Transfer Any Personal Information To Outside Parties?
First Site Solutions does not sell, trade, or transfer to outside parties your personal information. This does not include trusted third parties who assist us with processing personal information, operating the Website, or serving you, as long as those parties consent to keep your personal information confidential. We may release your information if we believe it is necessary to comply with the law, enforce our policies, or protect our or users’ rights, safety, or property.
14. Changes to This Privacy Policy
We may update or amend this privacy policy from time to time. We will let you know by posting the changes on the Website or through the Services, or sending you an email or message about the changes.
15. Contact Us
If you have any questions or requests regarding to this Privacy Policy, you can contact our Support team Forum, or email at This email address is being protected from spambots. You need JavaScript enabled to view it..
